Vendor guide
Everything you need to run your store. Search for anything, tap a topic to jump to it, or scroll to read it all. No technical know-how required.
Get started
1
Create your business
On the sign-up page. Type your store's name - the Store URL (your yourname.storezn.com address) fills itself in. Add your name, email and a password, then tap Create my business.
Open the email we send and tap the link to confirm your address. You can't sign in until this is done.
2
Verify your identity (NIN)
In the dashboard open Verification, enter your 11-digit NIN and tap Submit for review.
You can build your whole store while this is pending, but customers can't see it or orderuntil it's approved. You'll get a notification when it is.
3
Brand your store
Open Store settings. Upload a logo (wide) and a favicon (small round tab icon), write a short description, and add your WhatsApp number and social links - these show in your website footer, and WhatsApp also powers the floating chat button. Set your business location(the state you ship from); you can hide the "Ships from" line on product pages with the toggle right there.
4
Link your bank account
Open Payouts and add your bank details. We verify them through Paystack and set up automatic payouts. Customers can't check out until this is linked. It's locked afterwards for security - contact support to change it.
5
Add your first product
Open Products → Add product. Name it (the URL slug fills in), set a price, add up to 10 photos and video combined (source photos up to 10MB, one clip up to 50MB / 60s), and enter your stock. Optional extras live under "Show optional fields": SKU, discount %, category, and a size guide.
6
Share your link and sell
Once you're verified, your website link (and its QR code) is on your dashboard - share it on WhatsApp status, your Instagram bio, anywhere. Your products also appear in the Storezn marketplace unless you turn that off in Store settings.
Your website
Your website link & QR
Both are on your dashboard once you're verified. The QR is handy for a shop sign, flyer, or receipt.
Going offline temporarily
Store settings → Store status. Turned off, customers see a "closed" page instead of your products; your link keeps working, it just isn't taking orders.
Marketplace listing
On by default - your products are discoverable in the Storezn marketplace on top of your own link. Turn it off in Store settings; your own website is unaffected.
Accent colour (Storezn+)
Store settings → Storefront theme. Pick one colour and your header, buttons, prices and filters all follow it. Free stores use the default green.
Custom domain (Storezn+)
Store settings → Custom domain. Add your own e.g. shop.yourbrand.com, point its DNS as shown, then tap Verify. Links only switch to it once it's verified.
Products
Editing a product
Open it → Edit. Photo changes (add / remove / reorder) and the video save immediately; everything else saves when you tap Save changes.
Discount
Set "Discount %" (1-99). It actually reduces the price charged and shows a "was / now" on the storefront. It only applies to the base price, not a variant's own price override.
Low / out of stock
Your product list flags low stock with an amber badge and zero stock with a red one, so you can restock before a customer asks.
Hiding vs deleting
Set a product to Hidden to pull it from the storefront while keeping it saved. You can only permanently delete a product that has never been ordered - deactivate ordered ones instead.
Used items
Set the condition to Fairly Used or Used when adding the product. Shoppers see it clearly on the product page and card.
Bulk import (CSV)
Products page → "Import products from a CSV". Download the template. Only name and price are required; blank cells are fine; categoryName must exactly match one of your existing categories. A preview shows before you commit.
Categories
Managing categories
Products → Manage categories (or the Categories page). Add, rename and delete there - the list is shared across every product and is what powers the storefront's category filter.
Assigning a category
Pick one from the Category dropdown on the add/edit product form. "No category" is always an option.
Deleting a category
Its products aren't deleted - they just lose that category. The page warns you how many products are affected first.
Variants & options
What a variant is
A buyable version of a product with its own price and stock - e.g. Size: M, or Colour: Red. Add them on the product's Edit page.
Creating them fast
Type an option name (Size) and comma-separated values (S, M, L). Tap "+ Add another option" for a second dimension (Colour) and "Generate variants" builds one variant for every combination - existing ones are skipped.
Price & stock per variant
Generate first, then tap the pencil on any variant row to set its price override and stock. Leaving price blank means it uses the product's own price.
The "Standard" option
By default a variant product still lets shoppers buy the plain product alongside the options. Turn off "Show a Standard option" so they must pick a variant.
Bulk delete / rebuild
Tick rows and use "Delete selected", or "Delete all". Changing the option names on a product that already has variants prompts a rebuild.
Can't add to cart on the storefront
Usually means a product has variants under two option names but no combination variant that has both. Open it and hit "Generate variants" to rebuild the grid.
Size guide
Adding one
Edit product → Size guide → "Add size guide". Set a unit (cm/inch), name your size systems (e.g. UK and optionally EUR), add measurement columns, then a row per size.
How shoppers use it
A "Size guide" link opens the full table with a cm/inch toggle. If your size names match your Size variant values, the picked size's measurements also show inline, with a "N left" badge.
Fit tip
The note field ("Runs large - go one size down") shows under the size options on the storefront.
Orders (online)
New orders
Paid online orders appear in Orders automatically - nothing to accept.
Moving an order along
Open it and advance the status: processing → shipped → delivered, so the customer always knows where things stand. There's a PDF button for a receipt/waybill.
"Abandoned"
The checkout was started but never paid. These are swept automatically after a while and their reserved stock is released.
Delivery fee "to be determined"
If your default shipping is TBD, you confirm the real fee on the order before you can move it forward - it's record-keeping, the customer already paid the goods total.
Record a sale in person
Recording a past sale
Open Orders, then choose "Record order". Search your catalogue, add the items, choose how the customer paid, and save it to your order history.
Buyer details
Name / phone / email are optional - fill in what you have for your own records.
Fees
The platform takes no commission on an offline sale - you already collected that money directly, so it's fully yours.
Payments & payouts
When you get paid
Online orders settle to your linked bank account the next business day (weekends roll to Monday). "Check settlements" on the Payouts page pulls the latest status from Paystack.
Offline orders
Nothing to wait for - you took that payment in person.
The Paystack Gateway Fee
One fee per online order: a percentage plus a small flat amount, shown on each order as "Paystack Gateway Fee (x% + ₦…)".
Who pays it
Your choice in Store settings → Fees. Either you absorb it from your payout, or it's added on top of what the customer pays at checkout.
Refunds
How a request reaches you
The customer raises it from their order; it then shows on that order in your dashboard for you to approve or reject (a reject needs a reason, which they see).
Approving is record-keeping only
It doesn't move any money - Storezn never held it. You send the refund yourself (bank transfer or your Paystack dashboard) and then mark it approved. Your commission on that order isn't returned either.
Shipping
Default fee
Shipping page → a flat fee for anywhere you don't have a specific rate, or "To be determined" so you confirm each order's delivery cost yourself.
Rates by area
Add fixed rates per state, or per city within a state. A city rate beats a state rate, which beats your default.
Branches (multi-location)
What they're for
If you sell from more than one location, each branch tracks its own stock. Every product starts stocked at your default branch; allocate to others from the product's Edit page.
Orders & branches
An online order is fulfilled from the first branch that can cover the whole cart. Staff can be scoped to a single branch.
Staff
Adding someone
Staff page → invite by email. They set their own password from the email and get a trimmed dashboard.
What staff can do
Manage products, categories, orders, customers and store settings. They can't see payouts, verification, Storezn+, the staff list, or delete/disable the account.
Removing / leaving
Owners remove staff from the Staff page; a staff member can leave a store themselves from their Profile.
Analytics
What's there
Vendor → Analytics: revenue and order trends, status and channel (online/offline) breakdowns, top products / categories / customers, branch split, and refund / stock health.
Filtering
Pick a date range (presets or custom), and optionally a branch and channel - every section updates together.
Storezn+
What it unlocks
A custom storefront accent colour, a custom domain, and higher storage / staff / branch limits.
Billing
A monthly charge via Paystack, billed automatically. Cancel any time from the Storezn Plus page - you keep the perks until the paid period ends.
Notifications
Turning them on
Store settings has a push-notification toggle. Enable it once per browser/device you want alerts on.
What you get pinged for
A new order, and low-stock warnings, so you don't have to keep refreshing the dashboard.
Install on your phone
Android / Chrome
An "Install" banner appears at the bottom of the screen - tap it.
iPhone / Safari
Tap the Share icon, then "Add to Home Screen". That's the only way to install on iOS.
Your account
Password & details
Profile page - change your password, name and phone, and toggle order-update emails.
Disabling your account
Profile → Disable account. It suspends you and takes your storefront offline, but deletes nothing. Contact support to reopen it or to permanently delete everything.
Troubleshooting
Forgot your password
Sign-in page → "Forgot password", enter your email, follow the link.
No verification email
Check spam. Still nothing - use the resend option on the sign-in page, or contact support.
"Customers can't check out"
You need three things: identity verified, bank account linked, and your store status set to open.
Store link opens to nothing
Your identity verification is still pending or was rejected - check the Verification page.
Can't delete a product
It's been ordered before. Deleting it would break past order records - set it to Hidden instead.
A page won't load / says Unauthorized
Usually a momentary hiccup while signing in - refresh once. If it sticks, sign out and back in, or contact support.
Still stuck?
A real person will read your message - no bots, no ticket numbers to remember.